How Do I Cancel With Service Fusion

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Field Service Software
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What is Service Fusion?

Manufacture Specialties: Serves field service industries

Service Fusion migrates client details in a digital format, streamlining users' workflows. Users tin view concern operations beyond verticals through a centralized repository for reporting, invoicing, payments, scheduling and customer management. It combines AI and VoIP expertise for improved ease of employ, tracks where users get their business organization and analyzes metrics to improve outcomes. Businesses gain visibility into their remote workforces and fleets to increase technician productivity and fleet tracking capabilities.

Users tin can manage team safety and health with no-impact support. Remote scheduling and acceleration, pecker payments and online estimates, email options and integrated VoIP support field teams. It provides enterprise-level inclusions to small business owners and comes with a flat-rate pricing plan.

User Sentiment i

Benefits and Insights

Why use Service Fusion?

Key differentiators & advantages of Service Fusion

Centralized Platform: A centralized platform helps complete tasks similar scheduling, managing client calls and monitoring their fleet.
Touchless Communication: Send e-mail estimates, e-signs documents and send confirmation emails to customers via touchless communication. Assign jobs and projects to sales representatives.
Easy Scheduling and Dispatch: Schedule jobs for representatives without any overlap. Share chore information with field workers' smart devices using mobile accessibility. Inform customers when a technician is on the mode.
Step-by-Footstep Onboarding: Get started with thorough onboarding procedures designed to get employees up to speed chop-chop.
Convert From Estimates to Jobs: Create and transport job estimates with pre-populated service lines and products. Convert chore quotes to assigned jobs. Prioritize jobs, assign jobs to sales representatives, schedule on-site visits for technicians, calculate commissions and more.
Organized Platform: Consummate 30-minute tasks in 30 seconds using organized dashboards. Simplify daily tasks while ensuring proper management of technicians, staff and customers.
Communicate in Existent-Time: Send SMS notifications to customers and technicians nigh on-the-mode alerts, scheduled jobs and more.
Reduce Paperwork: Send task details to field workers using the mobile app. Mobile employees can view and edit jobs on-the-go and reduce the amount of paperwork needed to process jobs with the mobile app.

Industry Expertise

Service Fusion is used by over 3500 contractors to build and grow their business. It is designed for industries such as HVAC and refrigeration, plumbing, electric, appliance repair, overhead and garage door, and it comes loaded with features such every bit telephone call routing and tracking, inventory management, credit card processing, GPS fleet tracking, job photograph upload, time tracking, payroll and more. Its GPS tracking features improve driver behavior, reduce fuel costs, prevent unauthorized use, provide real-fourth dimension visibility, lower insurance premiums and increase client engagement.

Reviews

Average customer reviews & user sentiment summary for Service Fusion:

Synopsis of User Ratings and Reviews

Based on an aggregate of reviews taken from the sources above, the following pros & cons take been curated by a SelectHub Market Analyst.

Pros

Functionality: The system keeps thorough track of projects, customers, recurring tasks and estimates. It organizes client databases, adds contacts co-ordinate to service locations, tracks commitment, streamlines billing, reduces cost and increases efficiency, as noted by 88% of users who talked about the product'south functionality.
Back up: The system is backed by efficient customer support that is quick to answer questions most the product, resolve queries and set issues, said nearly 81% of the reviewers who talked almost back up.
Toll: Near 83% of the users noted that the organization doesn't charge per user and offers apartment-rate plans, making information technology affordable for growing businesses.

Cons

Reporting: Reporting capabilities offered by the product are cumbersome, and the customization options are limited, noted nearly 79% of reviewers who mentioned reporting.
Inventory Direction: Nearly 82% of reviewers said that the system'southward inventory management requires a major overhaul equally it lacks transmission entries, lacks options to delete an inventory from a warehouse and has issues with its employee applications.
Offline Mode: The product requires a steady internet connection and doesn't work in places with low bandwidth, said nigh 74% of the reviewers that talked nearly offline mode.

Researcher'south Summary:

Service Fusion streamlines solar day-to-twenty-four hour period business organisation operations by keeping rail of employees and delivery. It organizes customer databases, stores employee data at a central identify, streamlines billing and invoices, automates recurring tasks, clamps inefficiencies and grows with a company's needs to efficiently handle more book. Its diverse capabilities help replace smaller products and reduce cost. Nonetheless, the system offers express reporting functionalities, requires an overhaul of its inventory direction features, doesn't part in offline manner and lacks a smooth mobile interface.

Key Features

Customer Direction: Create multiple service locations and customer contacts. Set billing terms and communication preferences, track referral sources and store images, documents and public and private notes.
Scheduling and Dispatching: View all estimates and jobs to shift dates and times with drag-and-drop support. Share information with field workers via a call or text from the dashboard.
Invoicing and Payments: Create invoices for single and multiple jobs. Choose cash, check or credit with the tool's pre-built costless payment gateway.
GPS Fleet Tracking: Gain full visibility into vehicle locations. Records trip histories, assuasive users to improve driving behavior without whatever reliance on drivers' mobile devices.
QuickBooks Integration: Integrate with QuickBooks to go discounts and automatic syncing of job invoices, deposits and payments.
Approximate Options: Give customers the choice to choose between option i/2/3, expert/better/best and replacement vs. repair and more. Create multi-page proposals. Customers tin can accept or pass up estimates online.
Task Photo Upload: Upload photos using a mobile app from the job site. Track jobs dorsum to a technician or customer support session.
Payroll Reports: Monitor office activity, remote workforces, work hours and employees clocking in and out. It auto-populates payroll reports and calculates overtime pay.

Limitations

This product has following limitations equally of writing this review:

Back-terminate support is lacking.
Updates are rolled out without prior information.
Hard to get a list of maintenance contracts.

Suite Back up

Email: Existing customers can email [email protected] for support. Users can submit their details in a contact class on the website for a demo.

Phone: For phone back up, users can telephone call (888) 902-0304 and choose Pick 2 betwixt 8.00 a.yard. and 6.00 p.m. from Monday - Thursday and eight.00 a.m. to 5.00 p.1000. on Friday. For sales, users tin can call (866) 206-4828.

Training: Service Fusion provides alive training sessions from Monday to Thursday at 3.00 p.yard. Each session is an 60 minutes long. Users can become support by chatting with a technician on the Assist Widget. It too has a noesis base of manufactures for users.

Tickets: Ticketing options are not available on the website.

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